Resume

Summary of qualifications

Information Technology Professional with over 10 years experience designing, implementing, and supporting all aspects of a heterogeneous network infrastructure.  A team player with excellent leadership and communication skills, both oral and written.  Detail and goal oriented.

Professional Experience

1994 - Present               Health First, Inc.                     Rockledge, FL

Supervisor, Corporate Systems
As the Supervisor of the Corporate Systems team, I am ultimately responsible for all aspects of a heterogeneous enterprise network that consists of 45 NetWare, 130 Windows NT/2000, and 28 Unix servers providing all computer-based services to 600 employees at 3 hospitals and 30 various sites. Major technology focuses included integration and full utilization of Novell Directory Services throughout the enterprise and implementation of an enterprise class Storage Area Network.
Responsible for the fiscal planning of a $1.5 million annual budget.
Responsible for workload/project coordination, performance evaluations, and professional mentoring of a 15 person technical support and project implementation team.
Completely redesigned and implemented major infrastructure changes to the corporate NDS, ZEN Works, and GroupWise system architectures to support the rapid expansion of the organization. This project drastically improved system availability and performance resulting in thousands of dollars saved per year.
Project manager for a ZEN Works implementation and corporate desktop operating system upgrade. Authored and enforced policies and procedures ensuring that all desktop applications will be delivered through ZEN Works. This has resulted in a more efficient desktop and application support environment.
Managed project to beta test and implement BorderManager Enterprise Edition v3.5 which consolidated Secure Authentication Services, VPN, Proxy, and Firewall onto one directory enabled platform.
Wrote custom Visual Basic 6.0 applications utilizing the Novell Controls for ActiveX to facilitate move of approximately 2500 user accounts within NDS within a 1 month period

1993 – 1994                  Dynamic Laser Products                Melbourne, FL
Network Technician / Salesperson
Responsible for in house and field repair of various makes/models of PC’s, laser printers, copiers, and electronic office equipment. Also performed as a personal computer and office printer sales associate

1991 - 1993                Dynamic Micro Systems                  Palm Bay, FL
Service Manager
Responsible for all aspects of the Personal Computer Service Department. By implementing various advertisement and workflow changes, I doubled the revenue of the service department within four months.

1988 - 1989                Human Technologies, Inc.        St. Petersburg, FL
Electronics Technician
Responsible for calibration, repair, and installation of a number of health care related electronics devices.  One such device was an ingestible, excretable, computer controlled thermometer (approximately the size of a large vitamin) that was calibrated in a controlled, clean room environment.  This device was used in field test by the US Army in 1989.  Additional devices included bed monitoring equipment.

Education

Currently Attending        Brevard Community College           Melbourne, FL
Associate of Arts Degree
General education with electives centering on Information Technology related fields of study.
Currently posses approximately 30 credit hours.
Graduated 1989             Palm Bay High School                     Palm Bay, FL
High School Degree
General Education with electives focusing on health care related fields of study.

Professional Cerifications

June, 1999                     Novell, Inc.
Certified Novell Engineer
Febraury, 1999              Novell, Inc.
Certified GroupWise Administrator
June, 1997                     International Business Machines, Inc.
Professional Server Specialist

References

References will be provided upon request.

Publications

 "Early Lessons in IT Leadership" By Gary Anthes
Computerworld March 13, 2000

• "Strong technical skills and an ability to communicate well were factors in Steve Shim’s choice of Tesenair for the management position he has held for six months."

"Quantifying the Business Benefits of Directory-Based Desktop Management" By Morris Edwards
IDC White Paper Sponsored by Novell February, 2000

• "By reducing the cost of ownership of the organization’s computer network, [NDS and] ZEN Works has allowed Health First to meet the low margin requirements imposed by today’s competitive healthcare industry."

"Technology Today"
Infomercial run on CNBC Aired: November, 1998

"Directories on Trial" By Anne Chen
PC Week October 18, 1999

• "Dan Tesenair… with Health First… explained to managers how an enterprise directory could help his organization grow quickly and efficiently by centralizing control."

"Global Directories" By Elisabteth Horwitt
ComputerWorld August 31, 1998

• "That will let administrators automatically propagate user record changes, additions and deletions from NDS out to Health First's PeopleSoft human resources and financial records — and close potential security loopholes, Tesenair says."

"Enterprise Harmony" By Monuah Janah
Information Week June 1, 1998

• Spotlight photograph
• "Also, because NDS provides a single point of administration, [Tesenair] says, Health First has been able to keep its support staff fairly small… without affecting the quality of end-user support."